Frequently Asked Questions
Dazzles is committed to running a trusted, transparent and customer-focused platform. This page explains the standards, rules and processes that support that commitment.
How does Dazzles work?
Customers open the app, choose a service, review what is offered, select a location and time, confirm the booking and receive updates inside the app.
What services can I book?
Dazzles is built for practical home and lifestyle support such as home cleaning, laundry, Mama Fua services and car wash services, subject to the areas and categories available at launch.
Why should I use Dazzles instead of searching manually?
Dazzles is designed to reduce the usual hassle of finding reliable help. It gives you a simpler booking process, clearer information, more structured coordination and a more professional overall experience.
Can I track my booking?
Where the relevant flow supports it, Dazzles may provide live progress indicators or arrival-related visibility to make the service experience more reassuring.
How do I delete my account?
Use the in-app Delete Account feature or follow the instructions published on the Account & Data Deletion page.
How do providers join Dazzles?
Providers complete onboarding, submit required account and service information, and may be asked for verification materials before being approved to receive jobs.
How are cancellations and refunds handled?
Cancellation and refund outcomes depend on the timing of the cancellation, the status of the provider and the booking circumstances. See the Refund / Cancellation / No-show Policy for more detail.
How do I contact support?
You can reach Dazzles through the Support & Contact page using email or phone for booking help, account issues, payment concerns and safety reports.