Support & Contact
Dazzles is committed to running a trusted, transparent and customer-focused platform. This page explains the standards, rules and processes that support that commitment.
Dazzles is committed to responsive and professional support for customers, providers and website visitors. Use the channels below for booking assistance, account issues, refunds, safety concerns, onboarding support and general enquiries.
1. Contact details
- Email: dazzlesapp@gmail.com
- Phone: +254113426475
- Website: dazzlesapp.com
- Service region: Nairobi, Kenya
2. What you can contact us about
- Booking assistance, timing changes and service clarification
- Payment support, refunds, cancellations and no-show disputes
- Provider onboarding, verification or account-access issues
- Safety incidents, conduct concerns and urgent platform reports
- Privacy questions, data requests and account deletion support
3. Safety and urgent issues
Where a user faces an urgent safety issue, they should first contact emergency services or the appropriate local authorities where necessary. Dazzles should then be notified as soon as possible so that relevant account, booking or communication records can be preserved and reviewed.
4. Service standards
Dazzles aims to respond to support requests within a commercially reasonable time and to handle complaints, payment concerns and safety reports with appropriate seriousness and confidentiality.
5. Legal and privacy contacts
Privacy and legal matters may be sent to dazzlesapp@gmail.com.