Refund / Cancellation / No-show Policy

This policy explains how Dazzles may handle cancellations, refunds, credits, failed-access situations and no-show scenarios. The exact outcome in any case depends on the booking stage, the reason for the cancellation and whether the provider had already started travelling or working.

1. Customer cancellations

Customers may cancel a booking through the app where that option is available. Where a cancellation is made sufficiently in advance and no provider resources have materially been committed, Dazzles may issue a full refund or credit, subject to the payment method and operational circumstances.

2. Late cancellations

If a cancellation is made after a provider has been assigned, has begun travelling or has set aside capacity for the booking, Dazzles may deduct a reasonable cancellation charge or provide only a partial refund or platform credit, where such treatment has been disclosed and is commercially justified.

3. Failed access and no-show situations

If a provider arrives and is unable to access the premises, cannot begin work because the booking details were materially inaccurate, or the customer is unavailable, Dazzles may treat the booking as a failed-access or no-show event and may apply a reasonable charge to cover wasted time or travel.

4. Provider cancellations

Where a provider cannot fulfil a confirmed booking, Dazzles may attempt reassignment, rescheduling, credit issuance or a refund depending on the circumstances. Repeated provider-side cancellation may affect provider standing on the platform.

5. Service-quality concerns

If a customer raises a genuine service-quality complaint, Dazzles may review the issue and, where appropriate, offer a proportionate remedy such as support intervention, partial credit, re-service or another commercially reasonable outcome.

6. Payment timing

Refund timing may vary depending on the payment channel, banking processes, card network rules or mobile-money processing timelines.