Privacy Policy
Dazzles is committed to running a trusted, transparent and customer-focused platform. This page explains the standards, rules and processes that support that commitment.
Dazzles (“Dazzles”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you use the Dazzles website, the Dazzles customer app, the Dazzles provider app and any related services.
1. Information we collect
We may collect personal information that you provide directly, including your name, phone number, email address, account profile information, service addresses, booking details, support communications and any information you choose to submit through the platform.
For customer accounts, we may also collect service preferences, order history, saved locations, payment-related records, device information and usage data necessary to provide the service.
For provider accounts, we may additionally collect profile photographs, onboarding details, service categories, verification documents, operational records, payout or banking information where applicable, and location or availability information used to support dispatch, navigation, service coordination and accountability.
2. How we use information
We use personal information to create and maintain accounts, facilitate bookings, match customers with providers, process or support payments, communicate order updates, provide customer support, verify provider eligibility, protect platform integrity, investigate misuse, improve our services and comply with legal, tax, regulatory or security obligations.
3. Location information
Customer location information may be used to help identify service areas, save addresses and improve fulfilment accuracy. Provider location information may be used when a provider is online, available for dispatch or actively handling a service request in order to support matching, route awareness, customer visibility, safety processes and operational accountability.
4. Sharing of information
We may share personal information with service providers and contractors who support our operations, including hosting providers, communications tools, customer-support providers, payment or payout processors, analytics tools, identity-verification providers and other partners involved in delivering or securing the service. We may also disclose information where required by law, lawful process, regulatory request or to protect users, the platform or the public.
5. Retention
We retain personal information for as long as reasonably necessary to operate the platform, fulfil bookings, maintain records, resolve disputes, investigate misuse, prevent fraud, meet accounting and tax obligations, comply with legal requirements and enforce our agreements. Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
6. Account deletion and user rights
Users may request account deletion through the in-app deletion flow or the web process described on the Account & Data Deletion page. Subject to applicable law, users may also request access to, correction of or deletion of certain personal information. Some data may be retained where retention is reasonably necessary for fraud prevention, platform security, payment reconciliation, dispute handling, tax and accounting obligations or other lawful purposes.
7. Security
We use reasonable technical, organisational and administrative safeguards intended to protect personal information against unauthorised access, misuse, loss, destruction or alteration. No internet-based service can guarantee absolute security, and users should also maintain the confidentiality of their account credentials.
8. Children
Dazzles is not directed to children and should not be used by any person who is below the minimum age required under applicable law to create an account independently.
9. Policy updates
We may revise this Privacy Policy from time to time to reflect changes in the service, our practices or legal requirements. The updated version will be posted on this page with the revised effective date.
10. Contact us
Privacy-related questions, rights requests and data-protection concerns may be sent to dazzlesapp@gmail.com. General support requests may be sent to dazzlesapp@gmail.com.